Shipping Policy

1. Processing Time

• All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.
• Orders placed after 3:00 PM (MYT) will be processed on the next business day.
• Processing times may take longer during peak seasons, but we will notify customers of any significant delays.

2. Shipping Rates & Delivery Estimates

Shipping charges will be calculated and displayed at checkout.

Domestic Shipping (Malaysia)

• Standard Shipping: RM10 – RM20 (Estimated delivery: 3-7 business days)
• Express Shipping: RM25+ (Estimated delivery: 1-3 business days)

International Shipping

• Shipping costs vary based on destination. Rates will be shown at checkout.
• Estimated delivery: 7-21 business days, depending on the location.
• Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

3. Shipping Carriers

We partner with trusted shipping providers, including:

• PosLaju
• DHL Express
• J&T Express
• FedEx (for international orders)

4. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your package using the provided link or directly through the carrier’s website.

5. No Returns, Refunds, or Exchanges

• All sales are final. We do not accept returns, refunds, or exchanges once an order has been placed and shipped.
• Please review your order carefully before checkout. If you have any questions about a product, feel free to contact us before purchasing.

6. Lost or Delayed Shipments

• If your package is significantly delayed, please contact us at rrluxury@gmail.com or +60127438985 for assistance.
• We are not responsible for shipping delays caused by the courier, customs, or incorrect addresses provided by the customer.

7. Shipping Restrictions

• We do not ship to P.O. Boxes, military addresses (APO/FPO), or restricted areas.
• Some luxury goods may require additional processing due to authentication and insurance policies.